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Complaints Book

Complaints Book

Official complaints book (Libro de Reclamaciones) required by Peru's Consumer Protection Code (Law 29571). Anyone who bought from us or used our services can file a claim or complaint here.

If your issue is about a download or a payment, email us first at [email protected] — we usually solve it within a day.

Complaint formNumber assigned on submit
Date—
Provider
Legal name
CREATIVE CUBE E.I.R.L.
RUC (tax ID)
20615991890
Registered address
Jr. Mariano Melgar 173, Int. 03, Hualmay, Huaura, Lima, Perú
Website
creativecubetm.com
1. Consumer details
2. Product or service
Type *
3. Claim details and request
I want to receive the answer by *
4. Provider's notes and actions taken

We fill in this section when we answer you, within a non-extendable maximum of 15 business days.

We will use your data only to register and handle your claim or complaint, as described in our Privacy Policy.

  • Claim (reclamo): Dissatisfaction related to the products or services.
  • Complaint (queja): Dissatisfaction not related to the products or services, or with the customer service received.
  • Filing a claim does not prevent you from using other dispute-resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
  • The provider must answer the claim or complaint within a non-extendable maximum of fifteen (15) business days.